Chat with Shakie, our AI customer service 🤖🥤
Got a question? Shakie, our smart AI customer service agent , is here for you 24/7 and will answer your questions about:
✅ Our products & ingredients
✅ Shipping & Delivery
✅ Returns & Payments
✅ The ambassador program
Click on the chat and ask your question! Shakie will help you immediately, without waiting times.
Liever contact met een mens? Je kunt ons bereiken via: hello@oneminuteshakes.nl. Je mag binnen 24 uur een reactie verwachten.
Frequently Asked Questions
How will my order be delivered?
We ship all orders via PostNL . Your products will be delivered in a box with insulated packaging. To keep the smoothies frozen during transport, we use dry ice and cooling elements.
On which days can I have my order delivered?
We only deliver on Thursday, Friday and Saturday . During checkout you can choose the delivery day that suits you best.
What time will my order be delivered?
On the day before delivery you will receive a Track & Trace link by email and text message . Delivery will take place between 08:00 and 18:00 .
Do I have to be home for delivery?
Yes, it is important that someone is present to take the order. Because our products are frozen items, they must be placed directly in the freezer.
What happens if I'm not at home?
If you are not present, PostNL will leave the package at your doorstep, deliver it to your neighbours or take it to a PostNL point . Because our products are perishable, it is your responsibility to collect the package as soon as possible.
How do I know if my products are properly frozen?
Our smoothies will stay completely frozen at -18°C or lower . If an item feels slightly softer around the edges upon arrival, but is still hard at the center , it is around -12°C and is still completely safe to freeze. This is because frozen fruits and vegetables freeze differently than water.
What exactly do I receive with my order?
It depends on your order, but a complete box contains:
✅ Smoothie mixes (individually wrapped)
✅ Plant-based protein in a bag
✅ Basic juice in a sealable box
How should I store the products?
Smoothie mixes: Store them in the freezer at -18°C .
Protein powder & base juices: Can be stored outside the refrigerator.
How many smoothies will fit in my freezer?
The smoothie mixes are compactly packed. A normal freezer drawer can hold 30 to 60 smoothie mixes .
Are One Minute Shakes 100% vegan?
Yes! Our products do not contain any animal ingredients and are completely plant-based.
Are your products organic?
No, One Minute Shakes are not (yet) organic .
Hoeveel calorieën zitten er in een shake?
De caloriewaarde van een gemiddelde One Minute Shake ligt tussen de 250 en 400 kcal per shake, afhankelijk van de ingrediënten en portiegrootte. Dit is gebaseerd op:
- Fruit & groenten: 80-150 kcal
- Basissap (zoals appelsap of kokoswater): 50-100 kcal
- Eiwitpoeder (30-35g proteïne per shake): 100-150 kcal
- Extra superfoods of gezonde vetten (zoals noten, zaden of havermout): 50-100 kcal
How much protein is in one smoothie?
That's up to you! We recommend 30 grams of plant-based protein per smoothie for a nutritious meal.
How much juice should I add to my smoothie?
This depends on your personal preference. More juice will make for a sweeter taste . We recommend using at least 150ml of juice per smoothie and filling the rest with water.
Why is One Minute Shakes a complete meal?
Each shake contains:
🥦 150 grams of vegetables and fruit
💪 30 grams of vegetable protein
⚡ Essential nutrients and superfoods
With 250 to 350 kcal per shake, you get a nutritious, balanced meal that gives you energy and keeps you full for a long time.
Why are One Minute Shakes sustainable?
We contribute to a sustainable world by using vegetable protein instead of animal protein . This helps with the protein transition and reduces the impact of livestock farming on the environment.
What should I do if there is something wrong with my order?
Please contact us within 24 hours of receipt via hello@oneminuteshakes.nl and send clear photos or a video of the problem. Please include your order number. This way we can immediately offer a suitable solution.
Can I return my order?
❌ Frozen products cannot be returned due to food safety.
✅ Blenders and unopened packages of protein and juice can be returned within 14 days in original condition and packaging.
Please see our Returns and Refunds Policy for more information.
How does the subscription work?
With a One Minute Shakes subscription you automatically receive your favorite shakes at the frequency of your choice.
What are the benefits of a subscription?
✔️ 10% discount on all orders
✔️ No obligations - can be cancelled monthly
✔️ Flexible: Easily adjust, pause or skip
How can I change or cancel my subscription?
You can manage your subscription yourself via your account. Do you want us to do this for you? Send an email to hello@oneminuteshakes.nl .
I want to know more about the ambassador program
Want to make money with One Minute Shakes ? Check out our Ambassador Program and discover how you can benefit from our 3-tier affiliate system .